Our aim is to minimise returns by making sure that we work with the best quality brands and provide you with plenty of information about them before you make your purchases. This avoids the additional transport carbon and makes sure our customers are happy!
Even though we are pretty sure that you're going to love your new things when they arrive, we know sometimes things aren't always that simple. With that in mind below is our returns policy if you ever need it.
Ve Planet work with brands all over the world and when you make a return your item goes directly back to our partners. Each partner has differentiating policies which we will make you aware of when you purchase. Returned items must be original condition within the original packaging.
Some of our partners won't include a slip to make a return to save on paper but please don't panic. Just drop us an email to firstname.lastname@example.org and we will send you all of the relevant slips and information you need.Returns Process
As soon as your item is received and inspected our partners will let us know, at which point we will send you an email update. If your return is approved by the the supplier we will aim to get you refunded as soon as possible. Please note original shipping costs are not refundable unless there is something wrong with the item.
Many of our suppliers offer free returns, if so a free returns slip will be included with your package or listed on our website. In the case that a supplier doesn't offer free returns the customer is responsible for the return at their own cost.
In some cases exchanges are at the cost of the customer and will be noted on your email confirmation.Damages
Ve Planet is not liable for any items damaged or lost during delivery. If you have any issues with this please get in touch and we will inform our partners of the situation to ensure it is satisfactorily resolved.Cancelations
Any cancelations will need to be made prior to the item being dispatched from our partners warehouse. To do this please use our Contact Us page.Need Help?
Please let us know if you need any help or if you have any enquiries regarding the above information.